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At GLOBESPEAK APP BLUE LLC, we want you to be completely satisfied with your purchase. If you’re not happy with your lighting product, we’re here to help.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in original condition

  • Be returned in the original packaging

  • Be returned within 30 days of the delivery date

  • Be accompanied by proof of purchase (order number or receipt)

Non-returnable items include:

  • Items marked as "Final Sale"

  • Custom or special-order items

  • Gift cards

2. How to Initiate a Return

To start the return process, please email us at [email protected] with the following:

  • Your order number

  • A brief explanation for the return

  • Photos (if the item is damaged or defective)

We will review your request and provide return instructions if approved. Unauthorized returns will not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product

  • We recommend using a trackable shipping service

  • We are not responsible for lost or undelivered returns

4. Refunds

Once we receive and inspect your return:

  • We’ll notify you of the approval or rejection

  • If approved, a refund will be processed to your original payment method within 5–10 business days

  • Original shipping charges are non-refundable unless due to our error

5. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of receiving it. Provide photos and a description of the issue. We will offer a:

  • Replacement, or

  • Full refund, depending on the situation

6. Exchanges

We do not offer direct exchanges. If you want a different item, please return your item for a refund and place a new order.

7. Cancellations

Orders can be canceled within 12 hours of purchase. After that, we cannot guarantee cancellation as the item may have already been processed or shipped.

Refund and Returns

At Luminous Lighting, we want to ensure that you are completely satisfied with your purchase. If you are not fully happy with your item, we offer a simple return and exchange process.

1. Return and Exchange Timeframe

You may return or exchange any item within 30 days of receiving your order. To be eligible for a return or exchange, the item must be in new, unused, and resalable condition. The item must also be in its original packaging, including all accessories and manuals.

2. Non-Returnable Items

Some items are non-returnable for hygiene or safety reasons, including:

  • Custom-made or personalized items.

  • Items marked as “final sale” or “clearance.”

  • Gift cards.

3. How to Return an Item

To return or exchange an item, follow these simple steps:

  1. Contact Customer Service: Email us at [email] or call [phone number] to request a return or exchange authorization.

  2. Provide Order Information: Include your order number, the item details, and the reason for the return.

  3. Package the Item: Carefully pack the item in its original packaging to prevent damage during return shipping. Ensure that all parts, accessories, and manuals are included.

  4. Ship the Item Back: Once you’ve received your return authorization, send the item back to the following address:

    Luminous Lighting Returns
    Unit 1 Oyston Mill, Preston, PR1 8UJ, United Kingdom

    Please note, you are responsible for the return shipping costs unless the item is damaged, defective, or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days.

Please note that shipping fees are non-refundable. If your original order included free shipping, the shipping cost will be deducted from your refund.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and mention your exchange preferences. If there is a price difference, we will either charge or refund the difference.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will offer a replacement or full refund, and cover the return shipping costs.

7. Faulty or Incorrect Items

If we mistakenly send you the wrong or faulty item, we will cover return shipping costs and offer a replacement or full refund.

8. International Returns

For international returns, you will be responsible for return shipping costs, as well as any customs duties or taxes. Refunds will be issued in the original payment currency.